Your ERP has become the heart of the business: quotes, deliveries, invoices, stock, payments. The day it stops, the whole business slows down. Yet many companies plan nothing for that day — until it happens, often on a Monday morning.
What can happen to an ERP
- A server or PHP update makes a module incompatible.
- A user deletes or changes data by mistake.
- The invoice template no longer displays correctly after a change.
- The server disk is full and documents are no longer generated.
- A key employee leaves and no one knows how to configure the tool any more.
None of these incidents is exceptional. What makes the difference is how long it takes to get back to normal.
What a support contract covers
Preventive maintenance
Dolibarr and module updates tested before being applied, monitoring of disk space and performance, regular checks of backups. The goal: making sure problems don’t happen.
Backups and restoration
A backup is only valuable if you know how to restore it. Support guarantees regular backups of the database and documents, and the ability to bring the tool back online quickly.
User assistance
A question about a credit note, an inventory to correct, a new user to create: your teams have a contact who knows your configuration.
Fixes and small improvements
A field to add to a document, a report to adapt, a rule to change: small adjustments are handled as they come, without launching a new project.
What does the absence of support cost?
Do the maths for your business: how many orders, deliveries and invoices do you process per day? What happens if the tool is unavailable for a day, or a week? Add the time lost by your teams, re-keying errors when things return to normal and the stress of emergencies. A support contract turns this unpredictable risk into a known monthly cost.
How to choose your support provider
- They know Dolibarr and your configuration, ideally because they built it.
- Response times are written into the contract.
- Updates are tested on a copy before production.
- You remain the owner of your data and your access.
- The scope (included / not included) is clear.
Frequently asked questions
Our Dolibarr was installed by another provider — can you take it over?
Yes. We start with an audit of the installation, modules and backups, then propose a suitable contract.
Are major improvements included?
Small improvements generally are; new modules or major developments are quoted separately.
Can we skip updates?
In the short term, yes, but versions that are too old become incompatible with servers and create security issues. Regular, controlled updates are better.
Learn more about our Dolibarr ERP offer, including training and support.
What would happen if your ERP stopped tomorrow morning?
Book a free 30-minute assessment: we analyse your organisation and you leave with concrete recommendations.